| Courtesy Clerk General Description:
The customer relations aspect of this position requires that the Courtesy Clerk make customer service the number one priority at all times, attending to the customer’s needs and requests in a courteous and assertively friendly manner. The Courtesy Clerk must be able to produce an appropriate quantity and quality of work in a timely manner, as well as being responsible for the completion of various assigned tasks under the direction of his/her supervisor. Qualifications:
· CURRENT FOOD HANDLER CARD · General knowledge or experience in retail business preferred. · Ability and willingness to work a variety of shifts and days as the position requires. · Ability to perform essential functions, with reasonable accommodation if needed. · Good customer relation skills with an outgoing, friendly personality and a desire to serve the public. · Verifiable references and history of honesty and dependability. · Attendance of company orientation meeting required. · Ability to consistently stand, bend, stoop, reach and lift up to 50 lbs. · Ability to occasionally push and/or pull grocery carts (loaded and unloaded). Essential Functions:
· Greets each customer by using names whenever possible; extends thanks whenever appropriate; makes customer service the number one priority at all times. · Bags groceries quickly and carefully; may carry to customers’ vehicles. · Helps sweeping and general clean-up of the store, restrooms and backroom. · Collects shopping carts and returns them to the store from the parking lot. · Dusts, stocks, and faces shelves and pulls cardboard as necessary. · Accomplishes tasks in an efficient and timely manner in accordance with company standards. · Assists checkers by responding to price checks. · Assists checkers by returning product from the checkstands to the shelves as necessary. · Stocks bags in the checkstands and maintains neatness of bag areas as necessary. · Assists in general upkeep and stocking of all departments as requested. · Maintains friendly and respectful decorum at all times toward customers, co-workers, vendors and all others. · Handles, in a positive manner, those inherent levels of stress associated with employment situations. Other Employment Responsibilities:
· Complies with laws/regulations and company policies including those regarding confidentiality, honesty and business ethics. · Maintains responsive and cooperative relationships with supervisors, co-workers, vendors, customers and other personnel. · Accomplishes assigned tasks in an efficient and timely manner within standards established by supervisor. · Participates in training and professional development. · Demonstrates the “Please the customer first” credo. · Other related duties as assigned. MINIMUM AGE: 18
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