Floral Clerk

General Description:

The customer relations aspect of this position requires that the Floral Clerk make customer service their number one priority at all times, attending to customer needs and requests in a courteous and assertively friendly manner. The Floral Clerk is responsible for proper preparation, rotation, display of the product, and appearance and cleanliness of the department. He/she must be able to produce an appropriate quantity of quality work in a timely manner, as well as being responsible for the completion of various assigned tasks under the direction of his/her supervisor.

Essential Functions:  

• Appreciation for and love of plants and flowers.
• Previous experience in floral arranging
• Dept. buying experience
• Greets each customer using names whenever possible; assists customers with their needs or requests, whether verbalized or observed; extends thanks when service is completed.
• Displays and maintains product in an attractive and appropriate manner.
• Rotates in accordance with company standards.
• Practices safe and efficient trimming skills.
• Produces high quality and sufficient quantity of product.
• Maintains the cleanliness of the sales floor and the backroom.
• Maintains friendly and respectful decorum at all times toward customers, co-workers, vendors, and all others.
• Handles, in a positive manner, those inherent levels of stress associated with employment situations.

Other Employment Responsibilities:  

• Complies with laws/regulations and company policies including those regarding confidentiality, honesty, and business ethics.
• Maintains responsive and cooperative relationships with supervisors, co-workers, vendors, customers, and other personnel.
• Accomplishes assigned tasks in an efficient and timely manner within standards established by supervisor.
• Consistent standing, bending stooping, and lifting up to 50 lbs.
• Demonstrates the "Please the customer first" credo.
• Other related duties as assigned.

Qualifications:  

• Current Food Handler Card.
• Creativity in product presentation and selling.
• Product knowledge (including variety, preparation and pricing).
• Ability and willingness to work a flexible schedule, including evenings and weekends.
• Good customer relations skills with outgoing, friendly personality.
• Ability to work quickly in accordance with company standards.
• Ability to perform essential functions, with reasonable accommodation if needed.
• Neat, clean professional appearance.
• Good work record/references.