Front End Manager

General Description:

The Front End Manager is responsible for consistent achievement of company required customer service levels including the accuracy of transactions and customer relations.  Additionally, the front end manager is responsible for providing the front end team with all current policies, codes, and government regulations relevant to the front end and ensures compliance.

Essential Functions:

·         Provide leadership, supervision, and support to all Team Members to ensure that our Customer Service Standards are met, and to create a Customer Service Culture superior to our competition.

·         Accurately schedule front-end shifts, based upon the Store Manager’s volume forecast, in order to ensure that our customer service standards are met.

·         Monitor, on a daily basis, the schedule vs. actual sales in order to make adjustments, which ensure that our customer service standards are met.

·         Monitor, on a daily basis, the level of customer service being provided by each front-end team member to ensure that we meet or exceed each customer’s needs.

·         Provide training to new and current front-end team members to ensure that our customer service standards are met and corporate policies and procedures are followed.

·         Ensure all cash control policies are being executed consistently.

·         Monitor dress code and professionalism in the front end.

·         Maintain high cleanliness standards in the checkstands and front end.

·         Ensure that all BASICS procedures are routinely performed.

·         Complies with all state and federal laws/regulations and company policies including those regarding confidentiality, honesty, and business ethics.

·         Meet budget targets for front end expenditures.

·         Responsible for teaching, monitoring, and coaching front end team members.

Additional Responsibilities:

·         Maintains responsive and cooperative relationships with supervisors, co-workers, vendors, customers and other personnel.

·         Accomplishes assigned tasks in an efficient and timely manner within standards established by supervisor.

·         Participates in training and professional development.

·         Demonstrates the “Please the customer first” credo.

·         Conducts performance appraisals in accordance with company policy.

·         Administer corrective actions when necessary (and retrain when necessary).

·         May be responsible for overseeing the operation of the store in the absence of other management.

·         Other related duties as assigned.

Qualifications:

·         Minimum two years experience as a checker.

·         Sufficient mathematical proficiency and analytical business skills to perform required functions in areas such as budget development/management, financial analysis, and written and verbal communication.

·         Ability and willingness to work a varied schedule including days, nights, and weekends.

·         Ability to work quickly and independently.

·         Exceptional customer service skills and training.

·         Ability to lift 50 lbs. occasionally.

·         Consistent standing, stooping, bending, and lifting.

·         Constant arm, hand and wrist motion.

·         Minimum age:     21

·         CURRENT FOOD HANDLER CARD

·         Maintain a current Workplace First Aid and Adult CPR Card.