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| PC LAN/WAN Tech
General Description: Under the general direction of the Information Services Director, the PC LAN/WAN Technical Specialist will provide Team Member support for all phases of personal computing.
Essential Functions: - Build, Configure and Support MS-Windows PC and thin clients
- Support Network Printing
- Provide user support for internal systems applications
- Provide Telephone support for both Store and SSC workers.
- Participate in Weekend On-Call rotation.
- Other related duties as assigned.
Qualifications: - Comprehensive knowledge of PC's, printers, networks, networking devices.
- Experience in a PC technical support / helpdesk environment is a plus.
- Personal skills: organized, attentive to detail, personable, ethical, polite professional demeanor, self-starter, team player and
enthusiastic.
- Good working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc...).
- Comprehensive knowledge of Windows 2000 and Windows XP.
- Knowledge of desktop and notebook computer platforms.
- Must be able to communicate pleasantly with clients and be able to demonstrate, teach and/or communicate implemental solutions
- Computer service experience supporting and providing diagnostics is a plus.
- Knowledge of hardware and software trouble shooting skills.
- Knowledge of LAN/WAN protocols, cabling, installation and servicing.
- Knowledge of virus detection software.
- Knowledge of Internet browsers.
- Knowledge of / Familiarity with Linux (any level).
- Professional IT/Information Technology experience / knowledge.
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