Under the direction of the Store Manager and the guidance of the corporate Deli and Bakery Field Specialist, the Food Service Manager has discretionary responsibility for managing, delegating and supervising all activities related to the deli, sandwich, bakery and Starbuck’s departments.  The Food Service Manager is to ensure that all departments achieve pre-determined operational and financial goals.  He/she is responsible for keeping the Store Manager informed on matters concerning these activities.

Essential Functions:

The Food Service Manager is accountable for all phases of the deli, sandwich, bakery, and Starbuck’s departments operation, including, but not limited to, the following:

• Serves as the department’s primary operational and technical trainer.
• Develops and implements department operational goals and objectives; participates in the annual business planning and goal setting process.
• Controls inventory orders or supervises ordering of all deli merchandise, maintains ample amounts and variety of products for the department.  Takes periodic inventory counts as pre-determined by company practices or the Store Manager.
• Achieves economic goals for the department, including profit margin and labor costs.
• Monitors maintenance of equipment and takes action to repair.
• Ensures high standards in food handling and sanitation practices are utilized in the department.
• Prepares, groups, and displays merchandise; maintains an appropriate variety of fresh, appealing products.
• Ensures appropriate execution of company merchandising and promotional plans.
• Hires, supervises, communicates department standards, schedules, takes corrective action, directs work, evaluates, trains and develops team members in the department.
• Ensures that correct pricing policies are in place; take action to correct if not.
• Prepares and ensures accuracy of invoice transmittal to the Accounting Department.
• Handles, in a positive manner, those inherent levels of stress associated with employment situations requiring management-level decisions.
• Assists customers with their special needs or requests, whether verbalized or observed.  Handles customer complaints in a courteous and professional manner on behalf of the department.
• Maintains and ensures among team members that a friendly, helpful and respectful decorum is given at all times toward customers, co-workers, vendors and all others associated with the department.

Other Responsibilities:

• Complies with laws/regulations and company policies including those regarding confidentiality, honesty, and business ethics.
• Maintains responsive and cooperative relationships with supervisors, co-workers, vendors, customers, and other personnel.
• Regularly checks in on the competition identify new trends in the industry.
• Accomplishes assigned tasks in an efficient and timely manner within standards established by the Store Manager.
• Considers advice and cooperates with recommendations made by the Deli Field Specialist on actions designed to improve department operations and financial results.
• Participates in own training and professional development.
• Demonstrates and ensures that the company "Please the customer first" credo is observed both in spirit and in action.
• Maintains for self and ensures that all department staff have current, valid Food Handlers Cards from the local Health Dept.
• Other related duties as assigned.

Qualifications:

Applicants will be evaluated in terms of their experience, knowledge, and capabilities in the following and other related areas:

• Current Food Handler Card.
• Has three years experience in a retail food service operation, at least one year as manager.
• Demonstrated interest and knowledge in food products and preparation techniques.  Product minded in maintaining department standards and quality.
• Displays a sincere desire to serve department customers by projecting a positive image, is aware of and anticipates customer needs.
• Shows enthusiasm towards co-workers by a demonstrated willingness to assist, listen to, and share information with others.  Has a desire to teach and participate in development of future leaders.
• Possesses efficient, organized work habits.  Is consistently detail minded in the performance of day to day activities.
• Displays an open-minded willingness to consider or initiate new ideas, suggestions and change.
• Is goal oriented with the ability to accept constructive criticism in order to achieve team objectives.
• Has the ability to perform essential functions, with reasonable accommodation if needed.
• Displays a willingness to assume responsibility for own personal, professional growth and to make a professional-level commitment to the position.
• Consistent standing, stooping, bending, and lifting 50+ lbs.